Managed IT Services
Recurring IT management for businesses that want proactive monitoring, support, security, backups, documentation, and predictable operations.
IT services for the problem you need solved.
You do not have to follow a prescribed workflow. Start with the service that matches your need, or start with a free assessment if you are not sure where to begin.
Choose by need
How can we help today?
Each option is an independent entry point. Choose what matches your situation right now.
Something is down nowGet immediate help for outages, critical issues, account problems, network failures, or other urgent IT disruptions.Emergency IT support →I need ongoing IT managementExplore proactive monitoring, help desk support, patching, security, backups, vendor coordination, and predictable monthly IT management.Managed IT services →We have internal IT but need more capacityAdd help desk overflow, Microsoft 365 administration, monitoring, security support, documentation, vendor coordination, and senior escalation without replacing your internal IT owner.Co-managed IT services →I’m worried about cybersecurityReview ransomware exposure, phishing risk, endpoint security, access controls, backup readiness, and security improvement priorities.Cybersecurity services →I need Microsoft 365 helpGet support for Outlook, Teams, SharePoint, OneDrive, licensing, MFA, tenant administration, migrations, and user access.Microsoft 365 support →I need backup or recovery helpProtect business data with backup validation, restore testing, Microsoft 365 recovery, ransomware recovery planning, and continuity support.Backup & recovery →I need networking or infrastructure workPlan and troubleshoot Wi-Fi, switches, firewalls, cabling, internet handoffs, VoIP phones, and office infrastructure.Networking & infrastructure →I have a projectUse project services for defined migrations, installations, office moves, deployments, upgrades, and other scoped IT work.Project services →I’m not sure what I needStart with a free assessment. We’ll review the situation, identify priorities, and help you choose the right service without forcing a predetermined path.Get a free assessment →
Service capabilities
What PierceCC provides
Choose the type of help you need. Open a section to see the related PierceCC services.
Ongoing IT SupportManaged and co-managed support
Learn more →
Co-Managed IT Services
Additional IT capacity for organizations with internal IT staff that need overflow support, escalation, Microsoft 365 administration, security support, monitoring, documentation, or vendor coordination.
Cybersecurity & Business ContinuitySecurity, backup and recovery
Cybersecurity
Security services focused on ransomware, phishing, endpoint protection, identity, access, backup readiness, and risk reduction.
Backup & Disaster Recovery
Backup validation, restore testing, recovery planning, ransomware recovery readiness, and business continuity support.
Microsoft 365 & Employee TechnologyMicrosoft cloud and user lifecycle
Microsoft 365
Microsoft 365 setup, administration, troubleshooting, security, migrations, licensing, and user lifecycle support.
Employee Onboarding & Offboarding
Account creation and removal, Microsoft 365 access, MFA, devices, mailbox handoffs, licensing, and vendor access cleanup.
Network, Voice & InfrastructureNetwork, VoIP and cabling
Networking, VoIP & Cabling
Wi-Fi, switching, firewall coordination, cabling, internet handoffs, VoIP, office network reliability, and vendor coordination.
Projects & Office ChangesMoves, migrations and deployments
Office Moves & Technology Projects
Planning and execution for relocations, remodels, migrations, installations, deployments, upgrades, and other defined project work.
Emergency IT HelpSomething is disrupting operations
Emergency IT Support
Rapid triage and stabilization when technology is actively disrupting work or business operations.
Project work
Straightforward project pricing
Defined project work is billed separately from managed IT and co-managed IT service arrangements.
Project services
All project labor is billed at $150 per hour.
On-site travel fee
An $80 travel fee applies whenever project work requires travel to the customer site.
Industries
Industry-specific IT support
Use an industry page when your workflows, deadlines, compliance expectations, or business systems require more specific context.
Not sure?
Start with a free IT assessment.
We’ll review your current environment and concerns, identify the most important issues, and help you choose the right next step without requiring you to diagnose the problem yourself.